IMPACT 200
A fantastic entry-level headset that delivers a premium audio experience for natural-sounding conversation. Designed for comfortable all-day wear and simple call management through built-in remote on the wire.
EPOS and NICE
EPOS integrates with the NICE CXone CCaaS solution and the MAX agent interface.
EPOS integration with NICE CXone
EPOS integrates with NICE CXone through a custom workspace developed for the MAX agent interface. This is enabled by EPOS Connect and allows contact center agents, supervisors, and IT-administrators to take full advantage of the EPOS premium audio solutions.
Download the EPOS custom workspace here
More than just a headset
Plug-n-play compatibility
EPOS integrates with NICE CXone for a native experience right out of the box.
Premium audio
Premium headsets with noise-cancelling microphones provide clear, distraction-free conversations for better customer experience.
Built-in call management
Improve agent efficiency and focus with integrated call control on the headset.
EPOS software
Simplify asset management for both on-premises and work-from-home agents through EPOS Connect and EPOS Manager.
Recommended EPOS headsets for NICE
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IMPACT 600
A premium wired headset that delivers outstandingly clear and natural communication. The IMPACT 600 is built for extreme reliability in order to meet the requirements of a busy contact center. Improve agent efficiency and focus with a convenient remote on the wire.
IMPACT 5000
A premium wireless headset that delivers a superior audio experience with total flexibility. The IMPACT 5000 is comfortable to wear all day, with a beautiful design that makes the headset look great on any desk.
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IMPACT 5000 
IMPACT 5000 Series
Talk with impact
IMPACT 200 
IMPACT 200 Series
Put talk in focus
IMPACT 600 
IMPACT 600 Series
Outstanding clear communication
EPOS USB Busylight 
EPOS USB Busylight
USB Busylight + Ringer
About NICE
NICE (Nasdaq: NICE) is the world’s leading provider of both cloud and on-premises enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and unstructured data. NICE helps organizations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, are using NICE solutions.
EPOS Connect
In combination with the EPOS custom workspace for NICE CXone, EPOS Connect enables full headset call control. This improves agent efficiency and call handling time by making call management simple and intuitive.
EPOS Connect supports local device management and gives a clear overview of connected devices and their information. Easily perform firmware updates and adjust device-specific settings. Finally, EPOS Connect works in combination with EPOS Manager to help remotely manage assets for work-from-home agents.
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