Sympany relies on a virtualized desktop infrastructure (VDI) using IGEL OS. Their contact center employees access their softphone apps and functions by connecting to individual virtual desktops. This setup is highly secure and easy to administer centrally, but simple headset updating became a problem during the pandemic which required a device management tool that could resolve this in a frictionless manner.
Using EPOS Manager allows Sympany’s IT Department to standardize their update process. This way, all employee headsets always have the latest firmware, bringing enhanced stability, improved audio, and bug fixes.